Access
Our next Relaxed Performance is Monday 10th March
Contact Us - Please see ATG’s Access Contact Us page for details.
Booking Information - Join our Access Membership Scheme to enable online booking for accessible seats, register for any available Access concessions and, for certain customers, reserve Personal Assistant tickets. Details on how to book Access tickets online are on our Booking With ATG Access Membership page.
Step Free Access and Wheelchairs
NOTE: The Fortune Theatre has a small wheelchair platform stair lift - but it is currently out of order (as of August 2024), the dimensions are listed below. Please email fortuneboxoffice@atgentertainment.com for more information.
The Fortune theatre does NOT have a regular elevator style ground floor to higher floors lift.
There are no steps into the foyer and the Box Office is on the right. There are 21 steps down to the stalls. 7 steps up to the Dress Circle and 40 steps up to the Upper Circle. All stairwells have handrails. The auditorium is open 30 mins before the performance.
Wheelchair transfers - there are 7 steps up to the back of the Dress Circle. Dress F6-7 are the easiest seats to transfer to being level with the back of the auditorium.
Non-Transfer patrons - Dress F16-17 can be removed to accommodate patrons who cannot transfer. A wheelchair lift is accessible by the side fire exit. When customers arrive they will be assisted by a front of house member who will guide them around to the side entrance and the lift. The wheelchair lift can only accommodate standard size wheelchairs W 70cm x L 80cm with a total weight (including patron) of less than 200kg. (35 stone) If a patron’s wheelchair is close to the dimensions of the lift (W70xL80cm), the wheelchair handles must be lower than 95cm tall or removable/adjustable to clear the lift’s arm bars. Maximum height for wheelchair users whilst sitting down is 150cm. The wheelchair lift cannot be used for mobility scooters or larger electric wheelchairs. This lift is also available for patrons who wish to transfer to a seat but cannot manage the 7 steps up to the dress circle.
Box A and Box B are not wheelchair accessible. Box A is accessible to wheelchair user patrons who can transfer, unaided to an armchair via a slim doorway and 5 stairs.
Wheelchairs and scooters will be stored in a safe place.
Toilets - There are ladies toilets on all levels and gents in the stalls and upper level. The toilet next to Box A is an access toilet and can be accessed via the side fire exit. There are also gender neutral toilets available in the Dress Circle'.
Access Performances - All upcoming Audio Described, Captioned, BSL Interpreted and Relaxed performances are listed on our Assisted Performances page.
Visual Impairment Services - Information about our venue’s audio description, touch tours and other visual services can be found on our Visual Impairment Services page.
Hearing Impairment Services - Information about our venue’s hearing enhancement systems, signed performances and other hearing services can be found on our Hearing Impairment Services page. The Fortune Theatre is equipped with a Sennheiser infra-red sound amplification system, available in all areas of the auditorium. To access the infra-red systems please request receiving equipment from the front of house team upon your arrival at the theatre.
Assistance Dogs - Assistance dogs are not permitted inside the auditorium due to loud sound effects in the show. Staff are happy to look after assistance dogs during the performance.
Useful Links - For any resources such as Symbol Resources or links to our Euan's Guide pages, please see our Additional Resources.
Please contact the Box Office to request the Visual Story - a visual resource to help prepare visitors for a new experience and to help them become familiar with new surroundings and what to expect.
Further Information and Questions - Details of company-wide Access Services are available in our Access Section. Any other questions please see our FAQ’s.
Lottery Seats and Monday Ballot Seats for Access Patrons
If you have access requirements and have won tickets via our lottery, or the Monday Ballot, please book your seats and then email fortuneboxoffice@theambassadors.com with your booking reference and detailing your access requirements. The team will move you to the best available seats according to your needs.