ACCESS
Upcoming access performances
If you have specific access requirements, please register for access benefits with ATG by following the link below. You will find all the information you need to register and make access bookings.
atgtickets.com/access | 0333 009 5399
Lottery Seats and Monday Ballot Seats for Access Patrons
If you have access requirements and have won tickets via our lottery, or the Monday Ballot, please book your seats and then email [email protected] with your booking reference and detailing your access requirements. The team will move you to the best available seats according to your needs.
If you have access requirements and have won tickets via our lottery, or the Monday Ballot, please book your seats and then email [email protected] with your booking reference and detailing your access requirements. The team will move you to the best available seats according to your needs.
If you require a companion ticket, the team will help you navigate the ATG access portal and ensure your specific requirements are addressed.
Join our Access Membership Scheme to enable online booking for accessible seats, register for any available Access concessions and, for certain customers, reserve Personal Assistant tickets. Details on how to book Access tickets online are on our Booking With ATG Access Membership page.
The Fortune Theatre is pleased to offer a platform lift for the convenience of patrons who use a wheelchair and patrons with mobility needs. The lift is located at the Dress Circle side entrance on Crown Court and provides direct access to the theatre.
Wheelchair Specifications
The platform lift is designed to accommodate wheelchairs with the following maximum dimensions:
-Length of wheelchair: 93cm (including all back supports, headrests, armrests, and any other items extending beyond the main footprint of the wheelchair)
-Width of wheelchair: 76cm
Additionally, the lift has a weight limit of 300kg, which includes both the wheelchair, the occupant, and any additional items.
Non- Transferring Accessible Seating
The non-transferring wheelchair space is available in the Dress Circle, seat F16. This space is conveniently located right next to the lift’s exit on the Dress Circle level, making access easy and seamless.
Lift Operation
The platform lift transports patrons up and down six steps from the ground floor to the Dress Circle entrance, providing smooth and efficient access to the theatre’s dress circle level.
Unsure if Your Wheelchair is Suitable?
If you are unsure whether the platform lift can accommodate your wheelchair or is suitable for your access requirements , please do not hesitate to contact our box office team at [email protected]. They will be happy to assist you and provide further details to ensure your visit is as comfortable as possible.
The Fortune theatre does NOT have a regular elevator style ground floor to higher floors lift.
There are no steps into the foyer and the Box Office is on the right. There are 21 steps down to the stalls. 7 steps up to the Dress Circle and 40 steps up to the Upper Circle. All stairwells have handrails. The auditorium is open 30 mins before the performance.
Wheelchair transfers – there are 7 steps up to the back of the Dress Circle. Dress F6-7 are the easiest seats to transfer to, being level with the back of the auditorium.
Box A and Box B are not wheelchair accessible. Box A is accessible to wheelchair user patrons who can transfer, unaided to an armchair via a slim doorway and 5 stairs.
Wheelchairs and scooters will be stored in a safe place.
There are ladies toilets on all levels and gents in the stalls and upper level. The toilet next to Box A is an access toilet and can be accessed via the side fire exit. There are also gender neutral toilets available in the Dress Circle.
All upcoming Audio Described, Captioned, BSL Interpreted and Relaxed performances are listed on our Assisted Performances page.
Information about our venue’s audio description, touch tours and other visual services can be found on our Visual Impairment Services page.
Information about our venue’s hearing enhancement systems, signed performances and other hearing services can be found on our Hearing Impairment Services page. The Fortune Theatre is equipped with a Sennheiser infra-red sound amplification system, available in all areas of the auditorium. To access the infra-red systems please request receiving equipment from the front of house team upon your arrival at the theatre.
Assistance dogs are not permitted inside the auditorium due to loud sound effects in the show. Staff are happy to look after assistance dogs during the performance.
For any resources such as Symbol Resources or links to our Euan’s Guide pages, please see our Additional Resources.
Please contact the Box Office to request the Visual Story – a visual resource to help prepare visitors for a new experience and to help them become familiar with new surroundings and what to expect.
Details of company-wide Access Services are available in our Access Section. Any other questions please see our FAQ’s.
